Frequently Asked Questions

Below are some of the most frequently asked questions about our Emerald Tours & Travel Mumbai experiences. If you need any additional information or quick assistance, feel free to contact us via WhatsApp or email.

1. Are your tours private or shared?

All our tours are 100% private tours unless specifically mentioned otherwise. This allows you to enjoy a personalized experience, flexible timing, and dedicated attention from your guide.

2. Is hotel, airport, or cruise port pickup included?

Yes, we provide complimentary pickup and drop from hotels, airports, and cruise terminals across Mumbai for most tours. Pickup details are shared with you after booking confirmation.

3. Are your guides licensed and English-speaking?

Absolutely. All our guides are government-approved, licensed professionals who are fluent in English and highly knowledgeable about Mumbai’s history, culture, and local lifestyle.

4. What payment methods do you accept?

We accept multiple payment options including cash, UPI, bank transfer, and international payments. A partial advance payment may be required to confirm your booking.

5. Do you offer tours for solo travelers?

Yes, we warmly welcome solo travelers. Some tours may have a slightly higher cost for single guests, which will be clearly communicated before booking.

6. Is the Dharavi tour ethical and safe?

Yes. Our Dharavi tours are conducted in a respectful and responsible manner with local licensed guides. A portion of the proceeds supports community initiatives, and photography rules are strictly followed to ensure privacy and dignity.

7. What should I wear during the tour?

We recommend wearing comfortable clothes and walking shoes. When visiting religious or local community areas, modest clothing (covering shoulders and knees) is appreciated.

8. Are entrance fees included in the tour price?

Entrance fees are included only if clearly mentioned in the tour inclusions. We recommend reviewing the tour details or confirming with us before booking.

9. What happens in case of bad weather or heavy traffic?

Mumbai traffic and weather can be unpredictable. Our team will adjust the itinerary when needed to ensure a smooth and safe experience without compromising key highlights.

10. Can I customize a tour?

Yes! We specialize in customized and tailor-made Mumbai tours. Share your interests, duration, and preferences, and we will design a perfect itinerary for you.

11. What is your cancellation policy?

Cancellation policies may vary depending on the tour. Generally, cancellations made within 24 hours of the tour start time are non-refundable. Please check our Cancellation Policy page for complete details.

12. How can I contact Emerald Tours & Travel?

You can reach us anytime for bookings or support:

• WhatsApp / Phone: +91 83691 16027
• Email: info@emeraldtoursandtravel.com
• Location: Dharavi, Mumbai, Maharashtra, India